Effective Date: 2026

At LOKHAM, we carefully prepare and pack every order to ensure it reaches you correctly and in good condition. We do not accept returns unless the product is damaged or the wrong product has been received.

1. Damaged or Incorrect Products

If you receive a damaged product or a product different from what you ordered, please contact LOKHAM within 3 days of delivery.

To help us process your request quickly, please provide your order details and clear photographs/videos showing the issue.

2. Exchange

Eligible damaged or incorrect products may be exchanged for a replacement.

The replacement will be subject to product availability.

3. Refund or Store Credit

If a suitable replacement is unavailable, you may choose between:

• Refund to the original payment method, or

• Store credit for the applicable refund amount.

If you choose store credit, LOKHAM will provide an additional 2% value on the eligible refund amount.

4. Customized & Personalized Products

Customized or personalized products, including stickers, books, name labels, and similar products, are not eligible for return or refund because they are prepared specifically according to the customer's requirements.

However, these products may be eligible for replacement or refund if they are defective, damaged, or incorrectly made due to an error by LOKHAM.

5. Non-Eligible Returns

Returns will not be accepted for reasons such as change of mind, incorrect selection by the customer, or any reason other than a product being damaged or incorrectly supplied by LOKHAM.

6. Contact Us

For return, exchange, or refund-related concerns, please contact us within the applicable timeframe.

LOKHAM
Address: Hyderabad, Telangana, India
Grievance Officer: LOKHAM
Email: Lokhamstore@gmail.com
Phone / WhatsApp: 7569741998

We will review eligible requests and assist you with the applicable exchange, refund, or store-credit process.